How to proceed if you think some one makes a blunder?
We possibly may in addition try to truly get you details about this new recipient so that you can strive for they straight back your self (in the event the law allows us to)

This type of transmits are normally sent quickly and tend to be likely to appear on your own recipient’s wallet in this a half hour, but could sometimes fill up so you’re able to 1 day. Since this is a global import, the typical globally fee charge usually apply (excite come across the Costs profiles right here to get into the newest relevant fees). No extra charge can be applied to those money.
We will always try to processes your payments truthfully as buy personal statements well as on date, however, either some thing get wrong and you may a payment could be put-off or not acquired from the people you wanted to spend.
In the event the things went wrong while the person your paid down, or the person who paid down your, is within the EEA, tell us through the Revolut app. You need to let us know immediately, and no later than just 13 weeks immediately following commission.
In case the money is maybe not obtained into the account you sent they so you can because of a mistake into the all of our side, we are going to refund this new payment back once again to your bank account. If you’ve needed to pay any costs otherwise notice because the a good outcome of our very own error, we’ll refund those individuals too.
When we obtained a cost in your stead, nevertheless the money wasn’t repaid into your account on time, we shall instantaneously borrowing your account with so many the newest percentage.
What direction to go if you were to think you have made a blunder?
You need to be sure you have registered a proper information to the person we want to spend before generally making an excellent commission. It is usually best if you build a test fee away from small amounts (say, ?1) to make certain that you’ve got the security passwords proper. You need to look at the pursuing the:
- Guaranteed you are sure that the person you make good payment so you can. When someone tactics both you and asks that create a repayment to them, nevertheless commonly yes who they really are otherwise just what fee is for, you and we would be unable to recover the cash for your requirements.
- The new contacts you can see throughout the Revolut application is actually taken from the latest names and you may phone numbers you’ve got spared to the own cellular telephone. These labels and you will number are not confirmed because of the us otherwise somebody more. Consequently when you have saved the wrong number otherwise completely wrong identity to your cellular phone, you’ll spend the money for incorrect individual and may also dump your money.
- This new usernames the thing is throughout the Revolut application will equivalent to other usernames and tend to be able to be changed of the private pages. We take steps to eliminate people poor usernames, nevertheless these usernames are not verified of the united states otherwise other people. As a result if you aren’t sure that the person was which they state he’s, you may want to pay the wrong individual and can even cure your finances.
We are not in charge whenever we build a repayment toward individual you write to us to help you, even though you offered united states an inappropriate membership amount, username otherwise contact number in error. Although not, for many who inquire me to, we are going to aim for your money straight back to you. While we will endeavour to do these products, we don’t make certain we shall, and in some cases we will not to able to help you.
Although we may provide you with verification out of payee characteristics for almost all costs, the greatest decision with the whether or not to generate those individuals money stays that have you. You can expect these services to build a more advised choice, however the information is provided with the school carrying the fresh payee’s account, maybe not by the you, so we try not to make sure their precision. This means that i, and you will any third parties i used to bring these types of services so you’re able to you, continue to be not guilty of any percentage you create so you’re able to good completely wrong membership.

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